Working with Ashton Medical Group
From 1 April 2018, Bedford House, Chapel Street and Tame Valley surgeries joined together, becoming Ashton Medical Group. During the following 12 months, Healthwatch Tameside spoke to several people who use the practice in their regular outreach sessions in the community and read online reviews.
Healthwatch Tameside considered what they had heard so far and decided to investigate more deeply. We wanted to find out what patients thought, and whether they had seen any recent improvements to the patient experience, as a result of changes being put in place by Ashton Medical Group.
Healthwatch Tameside met with one of the GPs at Ashton Medical group to explain what we were going to do. This gave us a chance to find out what actions had already happened, what improvements were coming shortly, and what challenges Ashton Medical Group knew they still faced. We also discussed whether there was anything the practice would be interested in Healthwatch Tameside talking to patients about, that was particular to the future plans for the practice.
With agreement from Ashton Medical Group, Healthwatch Tameside arranged to talk to patients outside the practice.
We put together a report, based on our findings, which was sent to Ashton Medical Group. They have provided a statement in response.
We would like to thank everyone who has been involved in any way.