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This page includes links to local websites that we think you may find helpful. -
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Every spring, Healthwatch thinks about what topics are important for us to work on in the coming year. -
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New survey now available. Tell us your views of the COVID vaccination programme.
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Supporting a COVID safe and healthy Tameside.
Could this be you? -
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Welcome to the digital version of our latest paper newsletter Issue 9 Winter February 2021 -
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What are your views on COVID-19 Test and Trace? -
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As the pandemic has progressed, we have received an increased number of requests for help in finding an NHS dentist, and also feedback about the problems people have encountered.
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Have you used urgent care recently? This could be 111 services, A & E, or the urgent care/walk-in centre, -
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How did you get to your recent medical appointment(s)? -
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Welcome to the digital version of our latest paper newsletter Issue 10 Spring 2021 -
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How are you feeling at the moment? -
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Our annual report was submitted by the end of June, as required. Have a look at how we made a difference. -
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A report bringing together all the feedback we received about the Coronavirus (COVID-19) pandemic. -
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It is with great sadness that we report the sudden death of our Chair, Professor Kailash Chand OBE yesterday evening. -
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Three new surveys launched today. -
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These are the minutes from the Healthwatch Tameside board meeting held on 23 November 2020. -
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During the COVID pandemic people across Greater Manchester have told their local Healthwatch that they were experiencing difficulties accessing NHS dental services. -
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These are the minutes from the Healthwatch Tameside board meeting held on 2 March 2021. -
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These are the minutes from the Healthwatch Tameside board meeting held on 7 May 2021. -
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These are the minutes from the Healthwatch Tameside board meeting held on 12 July 2021. -
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The NHS provides good quality services to most people but sometimes things do go wrong. Very often a problem can be resolved, quickly, easily and informally but in some cases people may choose to make an official complaint. -
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If you are unhappy about any aspect of NHS care or treatment, or have a complaint about Public Health provision you or others have received, you can raise your concerns about it. This sheet will give you the information you need to know to get you started. Please get in touch if you need us to help with this. -
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There are two stages to the NHS complaints process, these stages are detailed below. -
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If you have decided to make your complaint in writing, this guide may help you to put this together and plan the details you want to include -
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Example framework for a first letter of complaint -
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A Local Resolution Meeting (LRM) is often offered as part of the complaint process. It provides an opportunity for the NHS organisation to answer any questions or provide further discussions or explanations face to face. If you are not used to going to this type of meeting it can be difficult to know where to start. The points below are intended to give you a short guide for what to expect from your meeting, and some thoughts about how you can prepare. -
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Under the Access to Health Records Act 1990, GDPR and the Data Protection Act 2018, you have the right to see your medical records. Sometimes this is known as a Subject Access Request. -
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The Parliamentary and Health Service Ombudsman, (PHSO) for NHS Complaints or the Local Government Ombudsman (LGO) for Public Health complaints, are the second and final stage of the complaints process. More information about the first stage Local Resolution can be found in the sheet “Making an NHS Complaint”. -
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A wide range of work is underway in Tameside to reduce waiting times and provide support for patients who are waiting for operations, surgery, and hospital appointments. -
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Earlier this year, the NHS 111 service launched NHS 111 First. When a person feels they need to visit A & E, they are asked to contact NHS 111 before they do. -
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In this report we are looking at how people are feeling mentally, and whether there have been any short-term changes due to the pandemic. -
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We know that during the COVID-19 lockdowns, patient transport services were not operating. We wanted to find out whether people are now able to get to medical appointments when they need to. -
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Welcome to the digital version of our latest paper newsletter Issue 11 Autumn 2021 -
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Do you need urgent dental care?