NHS Complaints Self Help Information Pack

Advice and Information - 3 December 2020

If you want to make an NHS complaint it is important for you to be able to say what is important to you in your own words.
Information leaflets

This Self Help Information Pack (SHIP) is designed to help you to understand the system so you can decide what you are able to do for yourself and where you might want help and support. It is organised in 10 sections, click the link for each to find out more.

  1. Enquiry or complaint?
  2. Making an NHS complaint
  3. Organising your complaint
  4. Complaints process
  5. Writing your letter
  6. Example letter
  7. Local resolution meetings
  8. Medical records
  9. Ombudsman
  10. Other organisations

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